Examples of use cases
in the airport context

Terminal cleaning

Use Case
Airport terminal cleaning service providers aim to better plan their human resource needs through improved zone-based allocation, adjusting to passenger traffic to ensure more efficient cleaning when it is most needed.

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Données nécessaires

  • Passenger and flight forecasts
  • Passenger flow (counting, density)
  • Number of meals served
  • BS passages/satisfaction

Parties prenantes

  • Commerce/Retail stakeholders
  • Port authority

Gains

  • Productivity
  • Service quality

Passenger and crew transportation

Use Case

  • A desynchronization occurs between the priority given to baggage unloading and that given to passenger transportation, resulting in passengers arriving on time without their luggage, and bags being delivered without passengers.
  • Information on the availability of crew members for airlines, enabling efficient scheduling and management of personnel for flights, ensuring that crews are ready and available when needed.

Données nécessaires

  • Baggage unloading priority
  • Milestones for crew transportation

Parties prenantes

  • Airlines
  • Airport operators
  • Hoteliers

Gains

  • Productivity
  • Service quality

New ground handling assistant

Use Case
During aircraft preparation, multiple service providers work within a typically short time frame, requiring efficient coordination to ensure timely and seamless operations. Their tasks can be parallel but often need to be synchronized. When an issue arises, it is essential to quickly inform all stakeholders, particularly the Assistant who is responsible for their client airline. An example: retrieving flight information data and baggage delivery milestones is crucial for anticipating potential delays and minimizing their impact.

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Données nécessaires

  • FlightInfo data
  • Baggage delivery milestones
  • Ground handling milestones
  • Environmental performance

Partie prenante

  • Airport operator

Gains

  • Development costs
  • Operational performance
  • Better punctuality

Car rental

Use Case
A customer heading to Paris pre-books a rental car for their arrival.Cas d’usage
Un client en partance pour Paris préréserve une voiture de location à l’arrivée. But his flight from Manila is delayed at boarding. Since his new arrival time is outside the car rental agency's working hours, they decide to wait for him as an exception. In the end, the passenger was not on the flight, and the agency, unaware of this, stayed open unnecessarily.

Données nécessaires

  • Presence/absence of passengers on the flight
  • Flight delays
  • Travel time
  • Personal data

Parties prenantes

  • Airlines
  • Port authority
  • Rentals / Hotels

Gains

  • Seamless travel
  • Productivity
  • Customer knowledge